Legal
Terms of Service
Effective date: 21 August 2026
Last updated: 21 August 2026
These terms govern the purchase, delivery, deployment, and use of Vectr4 V1, an early-stage self-hosted analytics platform.
Refunds
Vectr4 V1 is sold as a low-cost digital product. After purchase, you receive access to generate or download a customized self-hosted deployment package, including Docker Compose files, environment templates, and setup instructions.
Because the product is delivered digitally and access is provided immediately after payment, purchases are generally final and non-refundable once the deployment package has been generated, downloaded, accessed, or used.
You may request a refund if:
- you were charged more than once for the same purchase;
- you paid but did not receive access to the deployment package;
- a technical issue on our side prevents delivery of the purchased files and we cannot resolve it within a reasonable time.
Refund requests must be sent to bepitic@gmail.com within 14 days of purchase and should include the purchase email, payment reference if available, and a short explanation of the issue.
Refunds are processed through Stripe when approved. Stripe fees, processing times, and bank/card delays may affect when the money appears in your account.
Vectr4 does not provide refunds for:
- lack of Docker, VPS, DNS, Linux, or server administration knowledge;
- incompatibility with a hosting provider or custom server setup;
- changes of mind after accessing the deployment package;
- failure to read the product description before purchase;
- expected features that were not listed as included in V1 at the time of purchase.